Viktoria Kulinska

GAP Services Case Manager

• Led cross-functional teams to deliver client services, overseeing the project lifecycle management from initiation to closure, improving service delivery time by 15% and increasing client satisfaction by 20%.
• Managed immigration assistance projects, allocating resources efficiently, ensuring compliance, and adhering to budgeting constraints.
• Conducted user experience research to identify service gaps and implemented risk mitigation strategies, reducing operational inefficiencies by 10% and increasing client satisfaction scores by 25%.
• Planned, coordinated, and executed translation and support services, ensuring complete alignment with client needs and organizational objectives.
• Built and maintained robust client relationships, while navigating complex processes to advocate effectively for client needs across diverse communities.
• Ensured all client services and immigration assistance programs adhered to legal and regulatory requirements, including USCIS guidelines, while proactively managing potential risks and resolving compliance-related issues efficiently.

Employee Management Coordinator

• Partnered with department heads to develop and implement effective recruitment strategies, ensuring timely fulfillment of staffing requirements.
• Led project schedules and optimized workflow distribution, improving on-time delivery by 25% and reducing project turnaround times by 20%.
• Conducted in-depth social media research to assess market trends, competition, and industry insights, driving informed recruitment and organizational strategies.
• Managed recruitment projects, ensuring resource allocation and meeting hiring goals for over 15 teams, increasing hiring efficiency by 30%.
• Provided comprehensive employee support, addressing employee relations, performance management, and HR-related inquiries.
• Fostered a culture of continuous development by mentoring team members and promoting leadership growth within the department.

Language Teacher

• Assessed and evaluated students’ abilities, interested, and learning needs to create customized education programs and associated instructional materials, maximizing student engagement and learning outcomes.
• Organized and led class projects, field trips, and guest speaker events to enhance practical learning experiences and student interaction.
• Prepared and submitted student progress reports and educational activity records, ensuring compliance with administrative and legal requirements.
• Collaborated with government and community leaders to coordinate student training opportunities, aligning with curriculum goals and providing real-world learning experiences.

Khmelnytskyi National University

Specialization in Linguistics